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Infrastructure Maintenance - June 11, 2017

Maintenance: Sunday, June 11, 2017. Time window: 3 PM UTC - 9 PM UTC
We will be performing the ClickHelp infrastructure maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 6/8/2017

Infrastructure Maintenance - May 14, 2017

Maintenance: Sunday, May 14, 2017. Time window: 5 PM UTC - 9 PM UTC
We will be performing the ClickHelp infrastructure maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 5/12/2017

Platform Update - April 23, 2017

Maintenance: Sunday, April 23, 2017. Time window: 6 PM UTC - 9 PM UTC
We will be performing the platform update to apply the latest April 2017 version. Several downtime periods of up to 15 minutes each may take place during the maintenance window. We recommend logging out of ClickHelp for the time of the upgrade.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 4/21/2017

Platform Update - February 26, 2017

Maintenance: Sunday, February 26, 2017. Time window: 6 AM UTC - 03 PM UTC
We will be performing the platform update to apply the latest February 2017 version. Several downtime periods of up to 15 minutes each may take place during the maintenance window. We recommend logging out of ClickHelp for the time of the upgrade.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 2/22/2017

Infrastructure Maintenance - February 19, 2017

Maintenance: Sunday, February 19, 2017. Time window: 6 AM UTC - 12 PM UTC
We will be performing the ClickHelp infrastructure maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 2/17/2017

Infrastructure Maintenance - February 05, 2017

Maintenance: Sunday, February 05, 2017. Time window: 6 AM UTC - 12 PM UTC
We will be performing the ClickHelp infrastructure maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 2/1/2017

Infrastructure Maintenance - January 14, 2017

Maintenance: Saturday, January 14, 2017. Time window: 8 AM UTC - 1 PM UTC
We will be performing the ClickHelp infrastructure maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 1/12/2017

Infrastructure Maintenance - December 25, 2016

Maintenance: Sunday, December 25, 2016. Time window: 4 PM UTC - 8 PM UTC
We will be performing the ClickHelp infrastructure maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 12/20/2016

Servers Maintenance - December 04, 2016

Maintenance: Sunday, December 04, 2016. Time window: 7 AM UTC - 1 PM UTC
We will be performing the ClickHelp servers maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 11/28/2016

Servers Maintenance - October 30, 2016

Maintenance: Sunday, October 30, 2016. Time window: 1 PM UTC - 8 PM UTC
We will be performing the ClickHelp servers maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 9/28/2016

Servers Maintenance - September 25, 2016

Maintenance: Sunday, September 25, 2016. Time window: 5 PM GMT - 11 PM GMT
We will be performing the ClickHelp servers maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 9/21/2016

Servers Maintenance - September 4, 2016

Maintenance: Sunday, September 4, 2016. Time window: 2 PM GMT - 9 PM GMT
We will be performing the ClickHelp servers maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

 Continue reading »

Posted in ClickHelp Maintenance on 8/30/2016

Servers Maintenance - August 21, 2016

Maintenance: Sunday, August 21, 2016. Time window: 4 PM GMT - 7 PM GMT
We will be performing the ClickHelp servers maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 15 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

 Continue reading »

Posted in ClickHelp Maintenance on 8/18/2016

Servers Maintenance - August 07, 2016

Maintenance: Sunday, August 07, 2016. Time window: 3 PM GMT - 6 PM GMT
We will be performing the ClickHelp servers maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 10 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 8/5/2016

Servers Maintenance - February 07, 2016

Maintenance: Sunday, February 07, 2016. Time window: 11 AM GMT - 05 PM GMT
We will be performing the ClickHelp servers maintenance to ensure security and reliability of all documentation portals. Several downtime periods of up to 10 minutes each may take place during the maintenance window.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 2/4/2016

Hotfix Update - November 22, 2015

On Sunday, November 22, 2015, we will be applying a hotfix update to all documentation portals. This update contains recent fixes and minor improvements based on the customer feedback. Two downtime periods of up to 10 minutes may take place during the maintenance window: 11 AM GMT - 05 PM GMT.

We appreciate your patience and understanding! If you have any questions, please contact us at support@clickhelp.co.

ClickHelp Team

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Posted in ClickHelp Maintenance on 11/21/2015

Servers Maintenance - November 15, 2015

On Sunday, November 15, 2015, we will be performing some maintenance tasks on ClickHelp servers. This is required to ensure the environment reliability and safety. Two downtime periods of up to 10 minutes may take place during the maintenance window: 06 AM GMT - 02 PM GMT.

We appreciate your patience and understanding!

ClickHelp Team

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Posted in ClickHelp Maintenance on 11/13/2015

Portal upgrades and server Maintenance - November 01, 2015

On Saturday, November 01, 2015, we will be upgrading all customer portals to the latest and greatest ClickHelp version, and performing some maintenance tasks. This will provide our clients with the lastest documentation tool improvements and features, and will help us ensure security and stability of the documentation servers. A downtime period of up to 15 minutes may take place during the maintenance window: 07 AM GMT - 10 AM GMT.

We appreciate your patience and understanding!

ClickHelp Team

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Posted in ClickHelp Maintenance on 10/29/2015

Portal upgrades and server Maintenance - July 4, 2015

On Saturday, July 4, 2015, we will be upgrading all customer portals to the latest ClickHelp version, and performing some maintenance tasks. This will help us ensure security and stability of the documentation servers. Two downtime periods of up to 30 minutes may take place during the maintenance window: 1 PM GMT - 5 PM GMT.

We appreciate your patience and understanding!

ClickHelp Team

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Posted in ClickHelp Maintenance on 6/30/2015

Portal upgrades and server Maintenance - March 29, 2015

On Sunday, March 29, 2015, we will be upgrading all customer portals to the latest ClickHelp version, and performing some maintenance tasks. This will help us ensure security and stability of the documentation servers. Two downtime periods of up to 30 minutes may take place during the maintenance window: 1 PM GMT - 5 PM GMT.

We appreciate your patience and understanding!

ClickHelp Team

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Posted in ClickHelp Maintenance on 3/27/2015

Server Maintenance - January 11, 2015

We will be performing a planned software maintenance of ClickHelp servers on Sunday, January 11, 2015. This will help us ensure security and stability of the documentation servers. A downtime of up to 30 minutes may take place during the period of 5 PM GMT - 7 PM GMT.

We appreciate your patience and understanding!

ClickHelp Team

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Posted in ClickHelp Maintenance on 1/4/2015

Portal Upgrades - October 18-19, 2014

During the weekend of October 18-19, we will be performing a software update of all documentation portals to the latest ClickHelp version. Learn more on the new version here: ClickHelp October 2014 - What's New. A downtime of up to 60 minutes may take place for every portal during these two days. If you have any preferences regarding the upgrade time, please contact our Support Team at support@clickhelp.co.

We appreciate your patience and understanding!

ClickHelp Team

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Posted in ClickHelp Maintenance on 10/14/2014

Server Maintenance - August 17, 2014

We will be performing a planned software maintenance of ClickHelp servers on Sunday, August 17, 2014. This will help us ensure security and stability of the documentation servers. A downtime of up to 30 minutes may take place during the period of 7 PM GMT - 9 PM GMT.

We appreciate your patience and understanding!

ClickHelp Team

 Continue reading »

Posted in ClickHelp Maintenance on 8/12/2014
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