ClickHelp Pricing

SaaS and on-premises options available
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Custom Plan Calculator

Create your own ClickHelp plan that fits your needs best!

Resources

1
100+
0
Unlimited
500
Unlimited

Features

All features included into the Basic plan of ClickHelp
Introduce topic workflow with topic owners, assignee and statuses. Includes email notification features. This feature is a requirement for Reviewer users
Define custom topic statuses and workflow transitions
Leave review comments for specific pieces of text in help topics. Includes email notification features
Embed help topics right into your application or web site as popups, assistant panels, etc.
Use your own domain, like help.yourcompany.com for your ClickHelp portal
Create password-protected manuals which can only be accessed after log in. This feature is a requirement for Reader Roles
Control author account permissions via assigning different roles to them
Control per-reader per-publication access for multiple Power Reader accounts easily with roles. Requires Restricted Manuals
Get detailed reports on author and user activity in your ClickHelp portal
Users logged in to your application will be able to log in to ClickHelp smoothly without entering any passwords
Use our REST API to automate various tasks ranging from auto-suggested help topics on Contact Support forms to continuous build integrations. This feature is a requirement for Zendesk Integration
Get help topic links from ClickHelp inserted in support tickets with a single click to boost your Zendesk agents productivity. Requires the REST API feature
Also included in enterprise-class plans:
Dedicated account manager, weekly calls for two months after signup
6 hours of branding services we provide worth $240 already included in this plan
Price:
/month
Yearly
Monthly
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Yearly
Monthly
Basic
$43/month
1 author
0 reviewers
150 topics
(about 250 printed pages)
200 features, including:
Mac/Windows Support
Secure Authoring
Import and Export
Single-Sourcing
Conditional Content
Version History
Basic Reporting
White Label
Standard
$63/month
3 authors
15 reviewers
300 topics
(about 500 printed pages)
All Basic features
Topic Workflow
Review Comments
Email Notifications
Context Help
Custom Domain
Restricted Manuals
$210/month
6 authors
Unlimited reviewers
2 000 topics
(about 3 000 printed pages)
All Standard features
Author Roles
Reader Roles
Advanced Reporting
Single Sign On
REST API
Zendesk Integration
Business
$500/month
15 authors
Unlimited reviewers
Unlimited topics
 
All Pro features
Custom Workflow
Branding Service
Onboarding Manager
See plans comparison below

Meet Our Clients

Plans Comparison

Basic Standard Pro Business
Pricing
Price / month (yearly billing) $43 $63 $210 $500
Price / month (monthly billing) $50 $75 $250 $600
Resources
Authors 1 3 6 15
Reviewers 15 Unlimited Unlimited
Help topics 150 300 2000 Unlimited
Hosting
SaaS
24x7x365 availability monitoring
On-Premises Contact us at sales@clickhelp.co for licensing options
Content Migration
Import from CHM
Import from HTML
Import from Word
Import from RTF
Import from ODT
Integrations
AddThis integration
Bing Webmaster Tools integration
Disqus integration
Google Analytics integration
Google Search Console integration
Google Translate integration
Gravatar integration
Screencast.com integration
Vimeo integration
Yandex Webmaster Tools integration
Yahoo Webmaster Tools integration
YouTube integration
Zendesk integration
Azure AD SSO integration
Google SSO integration
Salesforce SSO integration
Custom SSO providers integration
Publishing and Export
Documentation portal (we host it)
HTML5 Web Help (host on your server)
Context Help
Export to CHM
Export to PDF
Export to Word
Export to EPUB
Export to RTF
Export to ODT
Export to MHT
Automatic TOC
PDF Bookmarks
Word Templates
Printed Output Customization
Automatic Heading Numbering
Instant publishing
Topic Editor
Powerful rich text editor
Custom styles
Clear formatting
Paste formatting
Pasted images auto-upload
YouTube integration
Vimeo integration
Screencast.com integration
Embedded Flash support
Table editing
Anchors Support
Insert custom HTML
Ready info / warning boxes
Expandable blocks
Find / Replace
Spell checker
Tag inspector
Selected element properties editor
Multiple undo / redo
Conditional styles preview
Conditional content preview
Full-screen mode
External JavaScript libraries support
Custom styles, scripts and meta tags
Topic HTML source editing
Version History
Unlimited version history
Version comparison
Detailed changes info
Audit trail (content and workflow changes)
Labeled versions
Rollback support
Auto-labeled published versions
Editing session duration tracking
Content Editing
Topic template customization
Topic master page (headers and footers)
Conditional TOC preview
Drag-n-drop TOC editing
Custom TOC icons
Predefined and custom TOC filters
Teamwork
Automatic topic locking
Status-based and user-based TOC filters
Review notes for topics
Topic workflow statuses
Assignee and owner tracking
Email notifications
Custom workflow statuses
Navigation and Reader Experience
Responsive mobile UI
Printable topics
Mac, Windows and Linux support
Cross-browser compatibility
Patented full-text search engine
Search keywords highlighting
Search results filtering by manuals
TOC quick filter by topic titles
Index keywords
Mini-TOC
Automatic See Also blocks
Breadcrumbs
Automatic Top / Next / Previous links
Gravatar integration
User time zone awareness
User locale awareness
Multi-Language Support
Project language selection
Google Translate integration
Unicode support
Automatic encoding detection during import
Customer Feedback
Topic comments
Social sharing buttons
Topic rating
Send feedback links
Content Management
Conditional content
Conditional TOC
Conditional styles and scripts
Variables
Snippets
File Manager
Multi-version projects
Project copying
Quick editing of published content
Branding
Portal home page templates
Project templates
Content styles fully customizable
Home page fully customizable
TOC customization
Basic portal UI customization with settings
Advanced portal UI customization with CSS
Login page customization
Custom 404 pages
Advanced customization with scripts
Custom domain name
Reporting and statistics
Google Analytics integration
Project readiness chart (with drilldown)
New topics by months
Topics by authors and statuses
Topics by custom Filters
Ratings report
Topic views
Aggregated popularity ratings
Navigation types popularity
Navigation types drilldown
Advanced reporting
SEO
Human-readable project URLs
Human-readable topic URLs
Google Search Console integration
Bing Webmaster Tools integration
Yandex Webmaster Tools integration
Yahoo Webmaster Tools integration
Automatic sitemaps
Robots.txt customization
Page title templates
Custom meta description
Custom meta keywords
HTML Source Editor
Syntax highlighting
Autocompletion
Automatic formatting
Multiple undo / redo
Syntax errors detection
Matching bracket highlighting
Tags auto-closing
Active line highlighting
Line / column numbers
Find / Replace with regex support
Comment / uncomment
Full-screen mode
Full-Text Search Engine
Optimized for documentation search
Inflectional forms handling
Phrase search support
Boolean operators support
Field weights support
Terms proximity handling
Smart punctuation handling
Security
SSL data encryption
Daily backups
Password-protected manuals
Author roles
Reader roles
Per-manual user permissions
Google SSO authentication
Salesforce SSO authentication
Azure AD SSO authentication
Custom SSO providers support
API
Full-text search
Get topics
Get projects
User management
Project management
Technical Support and Services
Email Support
Coverage 24x5 24x7 24x7 24x7
Response SLAs 48 hours 24 hours 24 hours 24 hours
Portal branding services included 6 hours
Personal onboarding manager

Purchasing FAQ

Q: Do you accept PayPal and credit cards?

A: Yes, we support dozens of payments methods, including those country-specific. To protect payments, all transactions go only through PayPro - a secure online commerce platform. We do not store any payment data, and PayPro is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

Q: How can I renew my ClickHelp subscription?

A: Before your subscription expires, you get a couple of reminders with a renewal link. If you did not receive those, please contact sales@clickhelp.co - we will be happy to send you the renewal link.

Q: How can I upgrade my ClickHelp subscription?

A: Contact our Sales department at sales@clickhelp.co and we will provide you with a custom payment link.

Q: How exactly do you count those "topics"?

A: The system will only count the topics in your projects, not publications. Therefore, the size of your source project is the only thing that matters, and you can have multiple publications per project - they do not increase the overall topic count.

Q: Do you charge for Support Services additionally?

A: No. We provide free professional support to all our clients, visit our Support Page to learn more.

Q: Which ClickHelp plan do I need?

A: This will depend on your ClickHelp usage. You can estimate how many topics you are going to have during your free trial period - just import your existing documentation. There are also some functional differences (listed above). If you need help choosing a plan, please contact sales@clickhelp.co.

Q: I want my documentation portal to match my company brand. Can you help me?

A: ClickHelp UI is highly customizable and you can brand it the way you need using HTML, CSS and JavaScript. If you need help with this, we will be happy to offer our branding services - just contact sales@clickhelp.co.

Q: What happens when my subscription expires?

A: First of all, we will send you a few reminders to make sure you don't miss the renewal date accidentally. If you decide not to renew the subscription, make sure you transfer all your data before the expiration date. Portals with expired subscription are deleted within two weeks after the expiration date.

Q: Do I need to pay anything for Power Readers who access my password-protected manuals?

A: No, ClickHelp includes an unlimited number of Power Reader accounts.

Q: Do you have discounts for students?

A: Yes, we do. Please contact sales@clickhelp.co to learn more.

Your question was not answered? Ask our Sales Team and we will respond within 24 hourssales@clickhelp.co.
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