Trust is a critical building block for every business

This is why we treat security of customer data and reliability of our services as highest priority. Just like you, we want your business to succeed, so we do our best to exceed customer expectations.

Here are some good reasons for you to start trusting us.

Reliable Hosting

We use high-quality hosting facilities provided by leading hosting companies in Luxembourg, United States and Australia. All hosting companies we work with are well-known for their state-of-the-art data center parks with multi-redundant network connections, physical access control, surveillance cameras with 24/7 monitoring, access with electronic keys, modern early warning fire alarm system.

Every data center normally provides 10+ data upstreams, redundant UPS facilities and precise climate control to ensure high uptime of the network and equipment.

Our data centers:

Santa Clara, CA, United States
New Jersey, United States
Luxembourg, Europe
Sydney, Australia
Amsterdam, Netherlands

System Uptime Transparency

ClickHelp system health is automatically monitored from multiple distribued locations all over the world. We publish information on current availability from monitored locations as well as uptime data for the last 30 days.

Current status and uptime history available at ClickHelp Status page.
Near 100% uptime.
Automatic availability monitoring 24x7x365.

To ensure the best client experience, we provide server maintenance notifications 72 hours before planned maintenance work. You can receive those notifications through the Maintenance Announcements RSS feed, or by signing up to email notifications here: Sign Up to Maintenance Notifications.

Check ClickHelp Status

Outstanding Customer Service

The team professionalism and remarkable customer care are often pointed out by our clients and prospects.

Response within 24 hours: We guarantee a response within 24 hours to any query, but in reality we respond much faster.
24x7 Support: All support channels are monitored 24x7.
Customer Success: Ensure customer success with training and consulting services we offer.
Make our clients satisfied with their documentation design, see some examples on our Portal Gallery.

"As an authoring tool, ClickHelp is easy to use and highly efficient. It can meet the needs of a small company but is scalable and full-featured enough to meet the needs of large corporations with multiple authors and departments.
ClickHelp employees believe in their product and stand behind it. I cannot recommend them highly enough."

Jennifer Thompson
Technical Product Manager
IBM

"I'd like to take a minute to say how much I appreciate the help you have provided. The assistance you provided was accurate, detailed and very timely. My expectations based on past experience with other vendors was that I may very well be get short unhelpful answers and be pointed to documentation since my issue wasn't "break" related. For you to walk me through my issues as well as provide screen shots where applicable was fantastic. I greatly appreciate your time and effort."

Mike Brassard
Systems and Network Engineer
Constituo Software LLC

"You guys are the best! It’s rare to have a software vendor implement suggestions, and even more rare to get feedback when they do. Kudos on such excellent service. Thank you!!"

Eileen Howald
President
Relyence Corporation

"ClickHelp Tech Support is one of the best user support teams I've worked with. The team's responses are timely, professional, and very useful. My issues are usually resolved with a single email, but the team also always follows up when I need additional assistance. Many thanks for your quality service!"

Lauren Meyer
Senior Technical Writer
Skyword Inc.

Data Security

We understand the importance of data security for our clients, and we use procedural and technological measures to ensure it.

User data is protected with strong SSL encryption, so it cannot be intercepted by third parties.
The data of different clients is stored in isolated containers, no container sharing for better security.
Passwords are not stored in plain text anywhere.
To protect your payments, all transactions go only through PayPro Global - a secure online commerce platform. We do not store any payment data, and PayPro Global is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

To learn more about the data security in ClickHelp, read our Security Policy.

Regular Backups

We ensure the data safety by using an automated backup system.

Portal database backups are performed automatically on a daily basis.
The automated backup system stores five latest backups.
The backup files are stored in three different locations.

You can also export and download your content in a human readable format if your backup policy requires. This export process can be automated using the ClickHelp REST API, so your systems can create the backups on a regular basis. This also means that you can switch from ClickHelp to any other tool at any moment keeping all your data.